FAQ

What is your safety & cleaning process?

Our LoopCare safety and cleaning protocol begins with a rigorous quality assurance inspection and documentation of each item between every rental to ensure it functions safely and per the manufacturers specifications. Items that do not meet these specifications are pulled from inventory and repaired or replaced as needed. Items are cleaned per the manufacturer's specifications between every rental. We use a variety of cleaning products and materials, listed below, that are child safe, eco-friendly and less harmful to the environment. 

Products used by Loop for cleaning include:

What is your SNOO safety and cleaning process?

All Loop SNOO's go through our rigorous LoopCare safety and cleaning process that meets the manufacturer cleaning care specifications.

Step 1: Upon return from each rental the SNOO is thoroughly examined by trained Loop technicians to ensure Safety. Each SNOO is tested for complete and full functionality including network & app connectivity, power, motion, sound, parts and software updates. Once the SNOO meets our quality assurance standards it moves to the next phase for cleaning. 

Step 2: Sheet and swaddles are inspected for functionality and safety. They are then professionally laundered. 

Step 3: SNOO is thoroughly vacuumed along the base and in the crevices to remove any debris.

Step 4: SNOO is then wiped cleaned and disinfected using the Force of Nature cleanser on the side netting, base and mattress. Side netting is also steam cleaned.

Step 5: SNOO is then vacuumed a final time to remove any additional debris. 

Step 6: SNOO is finally sprayed with our eOn Sanitizing Mist and our UVC Sanitizing Wand. 

Step 7: SNOO is then air dried, covered and stored in our warehouse until its next delivery. 

Step 8: Prior to the next delivery each SNOO is visually inspected yet again and placed in our van ready for our next member delivery.

Which Plan (Annual or Monthly) is best for me?

The Loop Annual Plan is designed for first-time expecting parents that benefit from the confidence and community that Loop provides. With free Loop Parent Advisor consultations, registry planning assistance, Unlimited Drop-offs & Pick-ups, 10% back and 30-day risk-free product rentals Loop gives first-time expecting parents the confidence and support they need with the value they deserve. 

The Loop Monthly Plan is designed for parents that need a few items for a short duration. Most Monthly Plan members use Loop items to supplement owned items.

How does the 10% back program work for the Annual Plan?

All Annual Plan members will benefit from our new 10% back rental credit program in 2022. When you spend $500 or more during each calendar quarter (Jan-Mar, Apr-Jun, Jul-Sept, Oct-Dec), you will receive 10% credit applied to your next month's Loop rental. 

What are your standards for selecting items?

Our Golden Rule: We only carry items that we would be excited to use with our own families.

We evaluate products on four criteria:

  • Quality: We select products that are strong, durable, and well-designed, and effectively foster learning and development.
  • Safety: We make sure that products meet all relevant safety standards, and do not offer products if we feel we cannot guarantee their safety, such as car seats or helmets.
  • Sustainability: In addition to selecting durable products that can be safely reused, we also favor products that are made from natural, non-toxic materials and sustainability-focused brands when possible.
  • Value: We select the best, most valuable baby products and make them accessible and affordable, so you can care for your family without compromise.

How does membership work?

You will need to become a Loop member to rent items. Before you check out for the first time, you will be prompted to select a monthly or annual plan. Visit our membership page for more details.

How can I give Loop as a gift? How does it work?

Yes, you can give the gift of Loop! After checkout from our Gift page, a member of our team will reach out to assist with issuing your gift purchase. You can also email us at team@hiweareloop.com or call/text us at 650-382-3377 with any questions.

Where is Loop available?

We deliver throughout the SF Bay Area in California and serve the counties of San Francisco, Alameda, Contra Costa, Marin, Napa (select locations), Santa Clara, San Mateo, Solano and Sonoma (select locations)—with more locations on the horizon.

I’m expecting. How do I prepare for baby’s arrival?

We are here to help during this exciting and time! Contact us as soon as you start thinking about baby gear so we can help plan what you need and schedule a stress-free delivery. As a perk for expectant parents, you can reserve items for delivery ahead of your due date, at no extra cost to you: Simply pay upfront for the first month and your second month doesn’t bill until 30 days after your first Loop delivery. We can also help with adding Loop to your registry. Baby due in less than a month? Contact us ASAP so we can get your items ready!

How do I place Loop items on my registry?

We integrate with Babylist. Check out our Registry page for more details. 

What if I don’t see the item I want?

Let us know! We’re happy to consider new additions. Some of our most popular items have come from member suggestions.

How do I schedule a delivery?

After you check out and pay for your Loop membership and selected items, we’ll email you within one business day to schedule your home delivery. If you’re currently expecting, we recommend scheduling your delivery 2 weeks prior to your due date. 

How quickly will I get my item?

Items can typically be delivered within 5-10 business days, or at your desired future date. 

What if I damage an item during use?

We’re parents so we know accidents happen. Let us know and we’ll replace any accidentally damaged items free of charge as soon as possible.

What if I want to buy out my items?

We do not allow members to "buy out" items. Item rental fees must be paid on a monthly basis and cannot be pre-paid so as to "buy out" an item. In instances where item rental fees are collected in advance (Registry, Gifts), Loop will deduct rental fees from this credit on a monthly basis. We do maintain that you'll never pay more, in the item's total rental fees, than the retail price plus tax that is listed on our website. You must maintain your membership throughout the rental period in order to qualify.  Once your monthly payments add up to the retail price of an item, we will stop charging you for it. You can hold onto it as long as you like. Once you're done with the item, we'll pick it up just like any other item. 

What if I need an item for less than 1-month?

Our minimum rental period is one month. Loop products are rented on a monthly basis, as such we do not prorate billing but you can schedule a pickup before 1 month if you wish. Schedule your return by contacting us at team@loop.baby.

What if I want to swap my items?

No problem—Loop is built to be flexible. Schedule a swap by placing the order for your new items and email us at team@loop.baby for the return.

Are Loop items used?

Some items are brand new and others have been gently used. Every Loop item is deep-cleaned, sanitized and quality checked before arriving at your home.

How do I get instructions for using my item?

All manuals are linked on the product's page via our website. We are also happy to show you how to use the item when we deliver it.

When do you retire items?

We retire items when they no longer meet our quality standards. If an item is broken and cannot be fixed, we do our best to recycle it. We also donate items that continue to work well but no longer fit within our current offering.

Will you take my other used baby gear?

Possibly! We’re looking for items currently in our catalog and in excellent condition as we grow the business. Reach out to us at team@loop.baby and let us know what you have to offer.

I love Loop! How can I help spread the word?

Thanks! For the month of December, every time you refer a friend and they sign up for an Annual Plan, we’ll give each of you a $100 credit.

Simple share your personally referral link (found here) with your friends. The link will take your friend to the homepage. They can start browsing the collection and adding to cart. Once your friend checks out, the $100 code will automatically be applied. Once they've successful signed up, you will receive and email with your $100 reward! 

Have another question? Drop us a note. We are happy to help!