FAQ

What are your standards for selecting items?

Our Golden Rule: We only carry items that we would be excited to use with our own families.

We evaluate products on four criteria:

  • Quality: We select products that are strong, durable, and well-designed, and effectively foster learning and development.
  • Safety: We make sure that products meet all relevant safety standards, and do not offer products if we feel we cannot guarantee their safety, such as car seats or helmets.
  • Sustainability: In addition to selecting durable products that can be safely reused, we also favor products that are made from natural, non-toxic materials and sustainability-focused brands when possible.
  • Value: We select the best, most valuable baby products and make them accessible and affordable, so you can care for your family without compromise.

How does membership work?

We offer three levels of membership to suit your needs: annual, monthly, and per item. Visit our membership page for more details. You will need to select a Loop membership option before you check out.

Where is Loop available?

We deliver throughout the SF Bay Area in California and serve the counties of San Francisco, Alameda, Contra Costa, Marin, Napa, Santa Clara, San Mateo, Solano and Sonoma—with more locations on the horizon.

I’m expecting. How do I prepare for baby’s arrival?

We are here to help during this exciting and time! Contact us as soon as you start thinking about baby gear so we can help plan what you need and schedule a stress-free delivery. As a perk for expectant parents, we can deliver items up to 2 weeks prior to your due date, at no extra cost to you: Simply pay upfront for the first month and your second month doesn’t bill until 30 days after your first Loop delivery. We can also help with adding Loop to your registry. Baby due in less than a month? Contact us ASAP so we can get your items ready!

How do I get Loop on my registry?

Our team members are also happy to help set up Loop on your registry. We recommend creating a cash fund for each item you plan to rent from Loop. Then you can transact directly with Loop at your convenience.

What if I don’t see the item I want?

Let us know! We’re happy to consider new additions. Some of our most popular items have come from member suggestions.

How do I schedule a delivery?

After you check out and pay for your Loop membership and selected items, we’ll email you within one business day to schedule your home delivery. If you’re currently expecting we will schedule your delivery 2 weeks prior to your due date. 

How quickly will I get my item?

Items can typically be delivered within 5-10 business days, or at your desired future. 

What if I damage an item during use?

We’re parents so we know accidents happen. Let us know and we’ll replace any accidentally damaged items free of charge as soon as possible.

What if I want to buy out my items?

Many people use Loop to try out products. If you love an item and want to keep it, your monthly payments can go toward purchasing it at the retail price plus tax. In fact, if your monthly payments add up to the retail price of an item, we will stop charging you for it. You can hold onto it as long as you like. If you want to put it back into circulation in the community, we'll still pick it up when you're done with it.

What if I want to have items for less than 1-month?

Our minimum rental period is one month. Loop products are rented on a monthly basis, as such we do not prorate billing. Schedule your return by contacting us at team@loop.baby.

What if I want to change my items?

No problem--Loop is built to be flexible. Schedule a swap by placing the order for your new items and email us at team@loop.baby for the return.

Are Loop items used?

Some items are brand new and others have been gently used. Every Loop item is deep-cleaned, sanitized and quality checked before arriving at your home.

How are items cleaned?

All Loop items are cleaned according to the manufacturer’s specifications prior to delivery. We use a variety of non-toxic disinfectants including UV-C light to ensure all items meet our high standards.

How are items quality checked?

All Loop items are individually checked upon return to make sure they work as the manufacturer intended prior to renting them again. Each item has its own ID code, and its unique history is documented at every step along the way. If an item does not meet our quality standards it is taken out of the rental catalog and either fixed or replaced.

How do I get instructions for using my item?

All manuals are linked on the product's page via our website.

When do you retire items?

We retire items when they no longer meet our quality standards. If an item is broken and cannot be fixed, we do our best to recycle it. We also donate items that continue to work well but no longer fit within our current offering.

Will you take my other used baby gear?

Possibly! We’re looking for items currently in our catalog and in excellent condition as we grow the business. Reach out to us via email and let us know what you have to offer.

I love Loop! How can I help spread the word?

Thanks! Every time you refer a friend, we’ll give each of you a  $25 credit. Just tell your friends to let us know you sent them, and we’ll take it from there.

Have another question? Drop us a note. We are happy to help!